Velmi dobré 7,4
na základě 762 hodnocení

Poslední komentáře zákazníků

Vybrat typ cestovatele
Velmi dobré



na základě 762 hodnocení
  • Čistota 7,3
  • Vybavení 7,2
  • Poloha 7,7
  • Pokojový komfort/standard 7,5
  • Služby 7,4
  • Poměr cena/kvalita 7,3
  • Jídlo/stolování 7,2
Seřadit podle

Rut od Indonésie
Obchodní cestující
Pokoj typu Superior
Zůstal jednu noc v srpen 2016
good
good location
Hodnoceno 18 srpna 2016

Mohd od Malajsie
Obchodní cestující
Dvoulůžkový pokoj typu Deluxe s manželskou postelí
Zůstal jednu noc v srpen 2016
Good
Good hotel with great location
Hodnoceno 15 srpna 2016

MOHD od Malajsie
Obchodní cestující
Pokoj typu Executive
Zůstal 5 nocí v srpen 2016
Everything just fine and satisfied
Good and satisfied
Hodnoceno 15 srpna 2016

Gary od Spojené státy
Páry
Dvoulůžkový pokoj typu Superior s manželskou postelí
Zůstal 2 nocí v srpen 2016
Review
Excellent
Hodnoceno 09 srpna 2016

Debby od Indonésie
Obchodní cestující
Zůstal jednu noc v červenec 2016
Feel good
Nice hotel, very recommended..
Hodnoceno 29 července 2016

Daeyoung od Jižní Korea
Obchodní cestující
Zůstal jednu noc v červenec 2016
dissatisfaction
disappoint
Hodnoceno 29 července 2016

John od Singapur
Obchodní cestující
Zůstal 2 nocí v červenec 2016
decent
decent place and value for money
Hodnoceno 28 července 2016

Yoel od Indonésie
Rodiny se staršími dětmi
Zůstal 2 nocí v červenec 2016
STAFF WERE OBNOXIOUS AND ARROGANT
I booked on a three-bedroom suite residence which is very spacious. The check in was smooth sailing. Once i found that there was only 4 bath towels (when there were 6 of us) i made a call to Housekeeping and requested 2 more to be sent to our room. The atendant who answered our call,said that it would be sent to our room with rude and harsh tone of voice (implying that she was not in the mood for the job). i was rather taken aback with her attitude. Breakfast offering were such a low standard. It's best to just have toast and egg. The rest were just for display. The F&B staff were rude! No greetings whatsoever, no coffee and tea oferred. I had to take my own cup and pouring coffee/tea myself. (The staff was beside me and said nothing or offered any help at all) I told her that the oatmeal porridge was somewhat spoilt and turned sour, she literally just kept quiet and arrogantly walk away without appoligizing and (trying to) rectifying the problem! After that incident, She cleared my soiled plates without even saying anything (giving that "i dont give a damn" look on her face) Bottom line -- (most of) The staff in Somerset Residence Surabaya are the cancer of this establishment. Moreover, in the hotel industry which is growing rapidly, this hotel will be left behind by newer hotels with great products and services. Especially when this hotel is already old and outdated!
Hodnoceno 26 července 2016

Erwin od Indonésie
Obchodní cestující
Zůstal jednu noc v červenec 2016
Business trip
Nice hotel that combined with the good price from agoda..
Hodnoceno 22 července 2016

Andre od Indonésie
Obchodní cestující
Pokoj typu Superior
Zůstal 4 nocí v červenec 2016
aircond is not working
I arrange our customer to stay here, check in 15 July 2016 and check out 19 July 2016, during that stay overall that our cstmr is very convenience and comfort. But terrible thing happened on 18 July or early morning 19 July 2016, that the aircond was not working, and in the morning when I picked him up, he did complained to me than I also asked to the receptionist about this terrible thing, she said that the aircond was not working for the whole building, and the only solution for this condition is move the guests to the serviced apartment only for the guests which is still stay at the hotel and nothing that this hotel could do for my customer This is very dissapointed and not good
Hodnoceno 20 července 2016


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